Privacy Policy

This privacy policy notice discloses the privacy practices for armoloy.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

• What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to or collect information that you voluntarily give us via email, chat, forms, or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (for example, to ship an order or provide customer support).

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Live Chat and AI Assistant

We offer a live chat feature during business hours and an automated AI assistant after hours. When you use chat, we collect the content of your messages and any information you choose to provide (such as name, email, or company), along with device and usage information (such as IP address, browser type, and timestamps).

• Recording & Review. Chats are recorded and may be reviewed by authorized Armoloy personnel and our service providers for support, training, and quality assurance.
• Automated Responses. After business hours, our AI assistant may respond automatically based on your message and our knowledge base. Automated responses may be reviewed by humans to improve accuracy.
• Sensitive Information. Please do not share sensitive personal information (such as health data, payment card numbers, or government ID numbers) in chat.
• Training & Improvements. We may use de-identified or aggregated chat data to improve our services. Our vendors are contractually restricted to using chat data only to provide services to us. We do not authorize them to use your identifiable chat content to train models for others.
• Retention. Chat transcripts are retained for up to 12 months unless we need to keep them longer for support, legal obligations, or to resolve disputes.

By starting a chat, you acknowledge that your messages may be recorded and processed as described in this policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change or correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Depending on where you live (including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with comprehensive privacy laws), you may have additional privacy rights. These may include the right to:

• Access, correct, or delete your personal information.
• Obtain a portable copy of your personal information.
• Opt out of targeted advertising, the sale or sharing of personal information, or certain types of profiling.

To exercise these rights, contact us at info@armoloy.com. We will also recognize valid universal opt-out signals (such as the Global Privacy Control) as required by applicable law.

International Visitors

If you are located in the European Economic Area (EEA) or the United Kingdom, we process personal information as necessary to provide our services (for example, in the performance of a contract or based on legitimate interests). You have rights under the GDPR/UK GDPR, including the right to object to processing, request deletion, and request human review of automated decisions where applicable.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and “https” at the beginning of the address of the Web page.

Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.

Children’s Privacy

Our website and chat services are not directed to children under 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will promptly delete it.

Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you feel that we are not abiding by this privacy policy, or if you have any privacy-related questions, please contact us immediately:

Phone: 1 (815) 758-6657 | Email: info@armoloy.com

State Privacy Rights Addendum